Privacy Policy
1. Introduction
Firme Luxe Limited (“we”, “our”, “us”) respects your privacy and is committed to safeguarding personal information collected through our website and business interactions. We aim to act in accordance with the evolving data protection landscape in Bangladesh, including the proposed Personal Data Protection Act (PDPA) 2023
2. Personal Data We Collect
We may collect the following data when you use our services or website:
- Contact information: name, address, phone, email
- Transaction details: order history, payments, delivery info
- Device & usage data: IP address, browser, device type, pages visited
3. How We Use Your Data
- To process and deliver your orders
- To handle warranty claims or replacement requests
- To communicate updates, promotions, or support
- To improve our website, services, and customer experience
- To comply with legal or regulatory requirements
4. Cookies & Tracking
We use cookies and similar technologies to understand site usage and personalise your experience. Persistent and session cookies may be used for performance, preferences, and security . You may disable cookies via browser settings, though some features may be affected.
5. Data Sharing
We share data only with:
- Affiliates: our brands and partners, under confidentiality terms
- Service providers: logistics, IT, payment processors
- Legal authorities: when legally required
Such parties are bound to protect your data and use it only as instructed.
6. Data Retention & Security
We retain personal data only as necessary for business operations or legal compliance. We employ technical and organizational measures to secure data against misuse, loss, or unauthorized access
7. Your Rights
Where applicable under PDPA, you have rights to:
- Access, correct, and delete your personal data
- Object to or restrict processing
- Withdraw consent at any time
8. Changes to this Policy
We may update this policy as laws, regulations, or business practices evolve. Updates will be posted on our website with an effective date.